Ply Gem Residential Windows and Doors
GlassMan, Inc. offers a wide range of innovative, energy efficient and beautiful windows and patio doors from Ply Gem. Whether you’re building a new home or updating the place you’ve lived in for years, Ply Gem products have the style, material and performance options to match your needs, architecture and budget.
Frequently Asked Questions
Can you repair my windows?
Yes we do window repair. We can replace the failed double pane unit with a brand new sealed double pane unit. Warranties are per vendor and our most common manufacturer has a 10 year warranty on the unit.*Exceptions do apply – ask if you have any questions on warranty*. Our labor is warrantied for one year. Brand new Vinyl windows have a limited lifetime warranty from the manufacturer.
Please note: Both panes have to be replaced as unit comes sealed from the factory. Once the seal is broken moisture will get in between the panes.
For single pane window repair – we will often bring the glass, cut on site and install the same day. No waiting on the product from the vendor. *Tempered can not be cut on site – must be manufactured*
Do you do inspections of windows for failed units for the sale of our home?
We can do a walk through and look at your windows, however failed units dry up during the day and there is no guarantee on any failed units we do not see during our walk through.
We are not inspectors and can not be held responsible for the inspection process. There is a fee involved in doing a walk through of your home. Call us for more details 253-863-2297.
What caused condensation, moisture or mold on my window?
How do I test if it is bad seals or indoor humidity?
Before requesting an evaluation of your windows from GlassMan, run your finger through the area where the condensation has formed. If your finger gets wet and leaves a trail through the condensation, it's on the room-side of the glass. That tells you that condensation is forming because of excessive indoor humidity, not a broken seal. Also, if more than one window is showing condensation, it's extremely unlikely that the seals are bad on all the windows.
If moisture or condensation occurs between the glass, this is due to a seal failure. The only option is to replace the glass.
If moisture or mold occur on the inside of your window this is due to poor or lack of circulation in the room – a suggestion is to leave the door open or open your drapes or blinds.
I did the condensation test and still am uncertain about my window seals. What should I do?
If you are still uncertain about condensation being indoor humidity or a broken seal please provide the information in this list to help our team assist you.
- When filling out a Request Quote form, please provide pictures, especially in the areas in which leaking or condensation are occurring (inside and outside)
- Is there moisture or leaking on the frame area? (is it vinyl, aluminum or wood)
- Is there moisture on the glass?
- If this is a single hung unit are the balancers bad? This could be allowing air/moisture in the area.
If GlassMan comes to your home for an Evaluation, there is a minimum charge of $150.00 plus tax. This does not guarantee we can fix the leak. The $150.00 is to find out what the problem is, if we can.
How long is my window warranty?
Outstanding service. Gary, was very helpful. He helped me. Got the part I needed. I bought a shower door from them. Love it.
— D. Chung